1. Can I find everything on your website
at your retail store in Renton?
No. Please contact us directly via email (info@barrierreefaquariums.com)
or phone (425-277-7670) to inquire about specific items.
2. Can I pick up my online order at your
retail location?
Not at this time.
3. Are the prices on your website the
same that I will find in your store?
Not necessarily. We are able to offer different online prices for some
products due to differences in costs incurred when making products available
online versus in our store.
4. Do you ship outside of the United
States?
We only ship dry goods internationally. Please email or call us directly to
arrange international shipments.
5. When will my online order ship?
Most orders ship within 48 hours. We will contact you should an issue arise.
6. If you run out of an item I order
online, will it be backordered or will my order be edited?
If we cannot fill your order exactly as placed, we will contact you by phone
or email to discuss alternatives.
7. What is your policy on livestock
substitutions?
We do not substitute species, colors, or sizes without your consent.
8. Do you include heat packs or ice packs
in your shipments?
Yes. We include seasonally appropriate temperature modifying packaging at no
additional charge.
9. Will you ship livestock during bad
weather?
Should extreme temperatures put the livestock at risk, or if there is concern
that the carrier will not be able to deliver your livestock in a timely manner
due to inclement weather, we will delay your shipment. We will contact you if we
feel this is necessary.
10. Am I paying a packing or box charge?
No.
11. How will I receive my order tracking info?
You will receive an email with your tracking number. You may then enter this
number at the carrier’s website in order to track your shipment.
12. Where is your store located?
- 1717 NE 44th Street
- Renton, WA 98056
We can be found behind Impressions Dentistry, which is located at the south
end of the parking lot. Look for our signs which will guide you to our door.
13. What types of quarantine practices do you use?
We have spent many years learning how to purchase quality marine life. By
carefully choosing where we get our fish and corals we minimize problems with
disease. We constantly examine our livestock for problems and quarantine any
that show signs of disease. All SPS corals are treated for red bugs, flat worms,
and nudibranchs before entering our systems. We also use UV sterilizers and
ozone to kill as many free floating pathogens as possible. Barrier Reef
Aquariums will not ship an animal that is showing symptoms of disease, but we
still encourage our customers to utilize proper quarantine practices before
introducing their purchases to their tanks.
14. When do you receive new fish and coral?
We receive new shipments throughout the week.
15. Do you guarantee your products and what is the return
process?
Please see our "Guarantees" page for warranty and return info.
