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Livestock (Online Purchases)
We guarantee that your online livestock purchases will arrive alive and healthy. Claims must be made by phone or email and be accompanied with a digital photo of the expired animal in its original bag. We will accept DOA claims up to 24 hours after delivery. (Meaning you have one day to let us know the animal arrived dead) Should your request for credit be approved, we will apply a credit for the price paid for the animal to your next order. We do not refund shipping costs. The purchaser must agree and abide by the terms and conditions laid out before each purchase is made. These include: Protecting your shipment from extreme weather, receiving and acclimating your shipment promptly according to our acclimation instructions, maintaining correct water chemistry, researching your prospective purchases and understanding their care requirements, and preventing extra stress on newly acclimated livestock by controlling aggressive tank mates. This guarantee is limited to online purchases only and you must have signed for your shipment during the first attempted delivery. Further, FedEx does not guarantee their overnight service or cover the loss of animals due to delays. In the event of a FedEx delayed shipment, Barrier Reef will split the cost of replacing any DOAs, including the shipping, with the customer. Alternatively, we will issue a livestock credit for the split amount, to be used on a future order. For in-store guarantees please call or ask at front counter. Please direct all claims to firstname.lastname@example.org or 1-425-277-7670.
Dry goods are warranted by their manufacturer's warranty against defective merchandise. If your product is not functioning properly, please call our Customer Service Department at 1-425-277-7670 as soon as possible (but not later than 30 days from purchase). In most instances, we can assist you in diagnosing and resolving your product problems. In the rare occurrence that the product is defective, we will replace it with an even exchange of the same item, subject to in-stock availability. Damaged items sent back to Barrier Reef will to be sent to the manufacturer for evaluation and inspection. Replacement items ship the same day the manufacturer approves a replacement. Products designated as “all sales final”, “no returns” or similar language may not be returned and warranty claims require direct contact with the manufacturer of the product. Some manufacturers will not allow us to honor their warranties and require the purchaser to deal directly with their customer service department. We can assist you in these dealings and appreciate feedback on the customer service provided by these companies. Please direct all customer support feedback to email@example.com.